SHIPPING POLICY works with a third party organization BOMBAX COURIER LLP, for deliveries of online orders. Therefore, we are not responsible for packages that are delayed or have been lost in transit. Tracking information will be sent by the courier company, as soon as the shipping label is created after order purchase.

We recommend that before the order is placed, the customer checks the scope of delivery by entering the pincode in the provided tab on each product page. To enquire about the complete list of pin-codes serviceable through our website, please reach us at

We only ship to residential and business addresses. We do not ship to P.O. Boxes addresses in

If your shipment does not arrive as scheduled, please call BOMBAX COURIER LLP directly at +91 22 62513777


Thanks for purchasing our products at operated by Burgundy Hospitality Pvt. Ltd.

At Provenance India, our goal is to provide our customers with high quality product with an impeccable experience.

All of our confections are perishable, therefore, all purchases will be final and non-refundable. is not liable for incorrect order information provided by the customer.

Lost or stolen packages that have been confirmed delivered to the recipient's address by our third party delivery partner, Bombax Courier LLP, cannot be refunded nor exchanged.

Order cancellations or modifications such as change of delivery address or order quantity requires a notification lead time of 24 hours before the chosen delivery date.