Privacy Policy
THIS PRIVACY POLICY APPLIES TO PROVENANCEGIFTS.COM
Provenancegifts.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.provenancegifts.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Provenancegifts.com is a property of Burgundy Hospitality Pvt Ltd, an Indian Company registered under the Companies Act, 2013 having its registered office at 401, Savoy Chambers, Dattatray Road, Santacruz West, Mumbai, Maharashtra, India 400054
INFORMATION WE COLLECT
Contact Information: We'll collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.
Payment and billing information: We'll collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay. We never store any financial information like Credit Card, Debit Card, UPI etc.
Information you post: We collect information you post in a public space, on our website or on a third-party social media site belonging to Provenancegifts.com
Demographic information: We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect information directly from you: We collect information directly from you when you register on our website or buy products. We also collect information if you post a comment/query on our website or ask us a question through phone or email.
We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, Facebook Pixel, Meta, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address. We collect data from plugins too.
USE OF YOUR PERSONAL INFORMATION
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions: We might use your information to confirm your purchase or delivery.
We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enrol you in our newsletter.
We use information to send you transactional communications: We might send you emails or WhatsApp/SMS about your account or a ticket purchase.
We use information as otherwise permitted by law.
Please note, any informartion collected is not sold and when shared with partners is only utilized for order fulfillments.
COOKIES AND WEB BEACONS
Like any other website, Provenancegifts.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
SHARING OF INFORMATION WITH THIRD-PARTIES
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or delivery service providers or transactional message processors. Some vendors may be located outside of India.
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business.For example, if part of our business is sold we may give our customer list as part of that transaction.
EMAIL/WHATSAPP/SMS OPT-OUT
You can opt out of receiving our marketing emails, WhatsApp and Text messages. To stop receiving our promotional them, please email info@provenancegifts.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and WhatsApp/SMS about your purchases.
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Data Officer
401, Savoy Chambers,
Dattatray Road,
Santacruz West,
Mumbai 400054
Maharashtra
India
Email: info@provenancegifts.com
If you have any questions about this Policy or other privacy concerns, you can also email us at info@provenancegifts.com
UPDATES TO THIS POLICY
This Privacy Policy was last updated on 07.06.2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
JURISDICTION
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws in the courts of Mumbai.
Provenancegifts.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.provenancegifts.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Provenancegifts.com is a property of Burgundy Hospitality Pvt Ltd, an Indian Company registered under the Companies Act, 2013 having its registered office at 401, Savoy Chambers, Dattatray Road, Santacruz West, Mumbai, Maharashtra, India 400054
INFORMATION WE COLLECT
Contact Information: We'll collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.
Payment and billing information: We'll collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay. We never store any financial information like Credit Card, Debit Card, UPI etc.
Information you post: We collect information you post in a public space, on our website or on a third-party social media site belonging to Provenancegifts.com
Demographic information: We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
WE COLLECT INFORMATION IN DIFFERENT WAYS.
We collect information directly from you: We collect information directly from you when you register on our website or buy products. We also collect information if you post a comment/query on our website or ask us a question through phone or email.
We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, Facebook Pixel, Meta, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address. We collect data from plugins too.
USE OF YOUR PERSONAL INFORMATION
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions: We might use your information to confirm your purchase or delivery.
We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enrol you in our newsletter.
We use information to send you transactional communications: We might send you emails or WhatsApp/SMS about your account or a ticket purchase.
We use information as otherwise permitted by law.
Please note, any informartion collected is not sold and when shared with partners is only utilized for order fulfillments.
COOKIES AND WEB BEACONS
Like any other website, Provenancegifts.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
SHARING OF INFORMATION WITH THIRD-PARTIES
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or delivery service providers or transactional message processors. Some vendors may be located outside of India.
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business.For example, if part of our business is sold we may give our customer list as part of that transaction.
EMAIL/WHATSAPP/SMS OPT-OUT
You can opt out of receiving our marketing emails, WhatsApp and Text messages. To stop receiving our promotional them, please email info@provenancegifts.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and WhatsApp/SMS about your purchases.
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Data Officer
401, Savoy Chambers,
Dattatray Road,
Santacruz West,
Mumbai 400054
Maharashtra
India
Email: info@provenancegifts.com
If you have any questions about this Policy or other privacy concerns, you can also email us at info@provenancegifts.com
UPDATES TO THIS POLICY
This Privacy Policy was last updated on 07.06.2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
JURISDICTION
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws in the courts of Mumbai.
