FAQs
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What is a gift hamper?
A gift hamper is a thoughtful and carefully curated collection of various items packaged together to create a special gift for someone. It typically includes a mix of goodies like chocolates, snacks, coffee, or other items based on a specific theme or occasion. The hamper is beautifully presented in an attractive basket or box, making it a delightful and convenient gift choice for various celebrations or events.
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What occasions are suitable for sending a gift hamper?
Any occasion worth celebrating! Birthdays, anniversaries, holidays, graduations, weddings, baby births or even get well soon.
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What types of gift hampers do you offer?
Chocolate Hampers, Healthy Treats Hampers, Tea Hampers, Coffee Hampers, A Bit Of Everything Hampers, Indulgence Hampers, Cheese Hampers, Hampers With Nuts And Dry Fruits which can be given anytime for any occasion.
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Can I create a custom gift hamper?
Yes, you can create a custom gift hamper online (www.provenancegifts.com) , or by visiting our store https://provenancegifts.com/pages/store-locator, or by calling our gift concierge (Phone: +91 9833411553 | Email: info@provenancegifts.com).
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What items are typically included in your gift hampers?
Our gift hampers typically include a variety of gourmet treats like chocolates, snacks, sauces, coffee, tea, cheese, spreads, and luxury items.
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Do you offer gift hampers for specific dietary preferences (e.g., vegan, gluten-free, sugar free)?
Yes, we do! Not all products are vegan or gluten-free. We offer chocolate bars and spreads that are gluten-free and cheese that’s vegan. We also have products that are either sugar free (suitable for diabetic consumers) or refined sugar free that promotes healthy living.
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How can I place an order?
Placing an order for a gift hamper is easy! You have three options:
Online: Visit our website and browse through our selection of gift hampers. Choose the one you like, add it to your cart, and proceed to checkout. Fill in your delivery details and make the payment online.
Phone: Give us a call at +91 9833411553 and speak to our experienced gift concierge. They will guide you through the available options and take your order over the phone after understanding your requirements.
Store: Visit our physical store located at our store https://provenancegifts.com/pages/store-locator. Our staff will be happy to assist you in selecting the perfect gift hamper and help you with the order process. -
Is there an option for same-day or next-day delivery?
We are currently shipping across India. Delivery timelines are as follows - Mumbai, Bengaluru, Chennai, Ahmedabad: Within 24 hours Other Metro Cities: 2-3 days. Rest of India: 3-4 days. North East States / J&K / Himachal Pradesh / Andaman & Nicobar Islands: 4-5 days We will get your order to you as soon as possible! We are taking extra safety precautions with packaging and delivery but we will still aim to have your order to you as soon as possible and within the timelines mentioned above. In case of a delay in delivery the sender will be notified. In case you would like to schedule an urgent delivery, you will have to contact our team below and we will try to accommodate your request: Phone: +91 9833411553 | Email: info@provenancegifts.com Delivery Charges: All orders under 1500 INR: 99 INR. All orders above 1500 INR: FREE DELIVERY
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Do you offer international delivery?
Sorry. We don’t as of now.
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Can I add a personal message or card to the gift hamper?
Absolutely! We understand the importance of personal touches in gift-giving. You can include a heartfelt personal message or card with your gift hamper. During the ordering process, there will be an option for you to add your message or write a custom note.
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What are the payment options available?
We offer various convenient payment options to make your shopping experience smooth and secure:
Credit/Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Online Payment Platforms: We support secure online payment platforms like Google Pay, PhonePe, and others, making it easy to pay from your preferred account.
Bank Transfers: You can opt for bank transfers if it's more convenient for you. Our customer service team can provide the necessary details for the transfer.
Cash on Delivery (COD): We offer cash on delivery as a payment option at our stores only. We prioritize security and privacy in all transactions to ensure a safe and enjoyable shopping experience for our valued customers. -
Is there a minimum order quantity for corporate or bulk orders?
No, there’s no minimum order quantity required. However, in certain circumstances where you need specific customization, we may have a minimum quantity requirement.
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Can I track my order?
Yes, you can track your order! We understand how important it is to stay informed about the status of your gift hamper delivery. Once your order is confirmed and dispatched, you will receive an order confirmation email or message containing the necessary tracking information.
If you encounter any issues with tracking or have any questions about your order, feel free to contact our customer service team. They will be happy to assist you and provide updates on your gift hamper's whereabouts. -
What is your return and refund policy?
At Provenance, we ensure our product quality is of the highest possible standards. If you are however unhappy with your order, kindly contact us at the below details for refunds under the following conditions: Damaged product information to be shared within 48 hours after order is successfully delivered. Damaged product to be sent back to Provenance in its original packaging. Cost of delivery, if any, will not be included in the refund. Refund will be made within a 10-day period after the request. CUSTOMER CARE Mon to Sun: 9am - 10pm (IST) +91 9833411553 , info@provenancegifts.com
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Do you offer discounts or promotions?
Yes, we frequently offer discounts, promotions, and special offers to make your gift- giving experience even more rewarding. Here's how you can stay informed about our latest deals:
Email: Sign up for our newsletter to receive regular updates on exclusive discounts, upcoming promotions, and special offers. Subscribers often get early access to sales and unique deals.
Social Media: Follow us on social media platforms such as Facebook, Instagram, or LinkedIn. We regularly post about our ongoing promotions and offer special codes to our followers.
Seasonal Sale: Keep an eye out for seasonal sales, such as Women’s Day, Mother’s Day, or other festive occasions. These events often feature significant discounts and exciting deals on our gift hampers.
Bulk Orders: If you plan to place a bulk order for corporate gifting or special events, inquire about our special rates and discounts for large quantities.
Please note that promotional offers and discounts may be time-limited, so we recommend checking our website regularly or subscribing to our newsletter to ensure you don't miss out on any fantastic deals. -
Can I request a specific delivery date for my gift hamper?
Yes, you can request a specific delivery date for your gift hamper! We understand that timing can be crucial, especially for special occasions or events.
Please note that while we do our best to accommodate specific delivery dates, it's always a good idea to place your order well in advance, especially during busy seasons or holidays. This allows us to ensure timely delivery and make your gift-giving experience as smooth as possible.
If you have any special delivery requests or questions about the delivery process, don't hesitate to reach out to our customer service team. We are here to make sure your gift hamper arrives on the date that suits your needs! -
Do you offer gift wrapping or presentation services?
Certainly! We take great pride in our attractive packaging and gift wrapping services for our gift hampers. Each hamper is thoughtfully presented in a tasteful and elegant manner, ensuring a delightful unboxing experience for the recipient.
Our standard packaging, which includes ribbons and boxes, is already included in the hamper price. However, if you wish to add personalized gift tags or additional gift wrappers, there may be an extra charge. We want to provide you with the flexibility to customize your gift according to your preferences.
Rest assured, our aim is to make your gift-giving experience exceptional, and we're here to accommodate any special requests you may have to make your gift hamper truly unique and memorable. -
Do you only sell gift hampers? What other products are available?
Apart from gift hampers, we also sell individual products like chocolate bars, artisan cheese, coffee, tea, sauces and spreads, energy bars, coffee equipment and lot more.
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How far in advance should I place my order for special occasions or holidays?
For special occasions or holidays, we recommend placing your order at least 1 to 2 weeks in advance to ensure timely delivery and availability of your desired gift hamper. During busy periods, such as major holidays (e.g., Christmas, Valentine's Day, Mother's Day) or significant events, demand for gift hampers tends to be high.
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What makes your gift hampers unique compared to others?
From joy-giving hampers to personalized presents, let your loved ones know you're thinking of them with a special delivery from Provenance. We partner with the best emerging food and gift makers on the scene, to deliver products worth sharing.
Years of experience have made us experts in the art of hamper building. With so many delicious things at our disposal, creating exceptional hampers comes easily to us. However we don't just haphazardly choose treats and stuff them into any embellished box. Our buyers are always thinking- ahem- outside the box, to curate products, and inventive ways they might be enjoyed.
